Privacy policy

All rights reserved

Château Cheval Blanc is the sole owner of the logos, copyright and other intellectual and industrial property rights used on its website. Any unauthorised use of all or part of these rights by third parties may give rise to legal proceedings. This website is published by Château Cheval Blanc.

Trademarks

The trademarks and logos appearing on this site are the trademarks of Château Cheval Blanc and may not be used for advertising purposes without the prior written consent of the owner of the trademark. Any reproduction, in whole or in part, of this site, whether in France or abroad, is strictly prohibited, taking into account the legal provisions in force relating to intellectual and artistic property.

Château Cheval Blanc is concerned about the rights of individuals, particularly with regard to automated processing, and in the interests of transparency with its customers, has drawn up a policy covering all such processing, the purposes for which it is carried out and the means of action available to individuals to enable them to exercise their rights as fully as possible.
For further information on the protection of personal data, please consult the following website: https://www.cnil.fr/

Continued browsing of this site implies unreserved acceptance of the following provisions and conditions of use. The version of these terms of use currently online is the only version that may be invoked throughout the period of use of the site and until a new version replaces it.

Article 1 – Legal information

1.1 Site (hereinafter referred to as ‘the Site’) :

Château Cheval Blanc

1.2 Publisher (hereinafter ‘the Publisher’) :

Château Cheval Blanc SAS
Mail: contact@chateau-chevalblanc.com
Telephone: +33 (0)5 57 55 55 55
Address: Château Cheval Blanc 33330 Saint-Emilion – FRANCE
SIREN: 781985759
Intracommunity VAT number: FR67781985759

1.3 Host (hereinafter referred to as the ‘Host’) :

Château Cheval Blanc’s website is hosted by OVH
OVH Cloud
2 rue Kellermann – BP 80157
59053 Roubaix Cedex 1

Article 2 – Access to the website

Access to and use of the website are strictly for personal use. You undertake not to use this site or the information or data it contains for commercial, political or advertising purposes or for any form of commercial solicitation, in particular the sending of unsolicited e-mails.

Article 3 – Site content

All trademarks, photographs, texts, comments, illustrations, animated or non-animated images, video sequences, sounds, as well as all computer applications that may be used to operate this site and, more generally, all elements reproduced or used on the site are protected by current intellectual property laws.
They are the full and entire property of the publisher or its partners. Any reproduction, representation, use or adaptation, in any form whatsoever, of all or part of these elements, including computer applications, without the prior written consent of the publisher, is strictly prohibited. The fact that the publisher does not initiate proceedings as soon as it becomes aware of such unauthorised use does not constitute acceptance of the said use and waiver of legal action.

Article 4 – Management of the site

For the proper management of the site, the publisher may at any time:
– suspend, interrupt or limit access to all or part of the site, restrict access to the site, or to certain parts of the site, to a specific category of Internet users;
– delete any information that may disrupt its operation or contravene national or international laws;
– suspend the site in order to update it.

Article 5 – Liability

The publisher may not be held liable in the event of any failure, breakdown, difficulty or interruption in operation preventing access to the site or any of its functions.
You are entirely responsible for the equipment you use to connect to the site. You must take all appropriate measures to protect your equipment and your own data, in particular from viral attacks via the Internet. You are also solely responsible for the sites and data that you consult.

The publisher may not be held liable in the event of legal proceedings against you:
– as a result of the use of the site or any service accessible via the Internet;
– as a result of your failure to comply with these general terms and conditions.

The publisher is not liable for any damage caused to you, to third parties and/or to your equipment as a result of your connection to or use of the site, and you waive any action against it in this respect.
If the publisher is the subject of amicable or legal proceedings as a result of your use of the site, it may take action against you to obtain compensation for all losses, sums, penalties and costs that may arise from such proceedings.

Article 6 – Hypertext links

The publisher authorises users to set up hypertext links to all or part of the site. Any link must be removed at the publisher’s request.
Any information accessible via a link to other sites is not published by the publisher. The publisher has no rights whatsoever over the content of the said link.

Article 7 – Data collection and protection

Your data is collected by Château Cheval Blanc.
Personal data means any information relating to an identified or identifiable natural person (data subject); an identifiable person is one who can be identified, directly or indirectly, in particular by reference to a name, an identification number or one or more factors specific to his or her physical, physiological, genetic, mental, economic, cultural or social identity.
The personal information that may be collected on the site is mainly used by the publisher to manage relations with you and, where applicable, to process your orders.

The personal data collected is as follows
– Connection data (browsers, operating system, etc.)
– Data relating to canvassing or solicitation, surveys, tests and promotions,

Article 8 – Right of access, rectification and removal of your data

Pursuant to the regulations applicable to personal data, users have the following rights:

– right of access: they may exercise their right of access to the personal data concerning them by writing to the e-mail address given below. In this case, before implementing this right, the Platform may request proof of the user’s identity in order to verify its accuracy;
– the right of rectification: if the personal data held by the Platform is inaccurate, they may request that the information be updated;
– the right of deletion of data: users may request the deletion of their personal data, in accordance with applicable data protection laws;
– the right to limitation of processing: users may request the Platform to limit the processing of personal data in accordance with the assumptions set out in the RGPD;
– the right to object to the processing of data: users may object to their data being processed in accordance with the assumptions set out in the RGPD;
– the right to portability: they may request that the Platform give them the personal data they have provided in order to transfer it to a new Platform.

You can exercise this right by contacting us at the following address

Château Cheval Blanc 33330 Saint-Emilion – FRANCE
Or by email to: contact@chateau-chevalblanc.com

All requests must be accompanied by a signed photocopy of a valid identity document and state the address at which the publisher may contact the applicant. A reply will be sent within one month of receipt of the request. This one-month period may be extended by two months if the complexity of the request and/or the number of requests so require.

In addition, and since Law no. 2016-1321 of 7 October 2016, individuals who so wish, have the possibility of organising the fate of their data after their death. For more information on this subject, you can visit the CNIL website: https://www.cnil.fr/.

Users may also lodge a complaint with the CNIL on the CNIL website: https://www.cnil.fr.
We recommend that you contact us first before lodging a complaint with the CNIL, as we are entirely at your disposal to resolve your problem.

Article 9 – Use of data

Personal data collected from users is used to provide and improve the Platform’s services and to maintain a secure environment. The legal basis for processing is the performance of the contract between the user and the Platform. More specifically, the data is used for the following purposes

– access to and use of the Platform by the user;
– management of the operation and optimisation of the Platform;
– implementation of user assistance;
– verification, identification and authentication of data transmitted by the user;
– personalisation of services by displaying advertisements according to the user’s browsing history and preferences;
– prevention and detection of fraud, malware (malicious software) and management of security incidents;
– management of any disputes with users;
– sending of commercial and advertising information, according to the user’s preferences;

Article 10 – Data retention policy

The Platform retains your data for as long as is necessary to provide you with its services or support.
To the extent reasonably necessary or required to satisfy legal or regulatory obligations, settle disputes, prevent fraud and abuse or enforce our terms and conditions, we may also retain some of your information as necessary, even after you have closed your account or we no longer need it to provide our services to you.

Article 11 – Sharing personal data with third parties

Personal data may be shared with third-party companies exclusively in the European Union, in the following cases:

– when the user publishes, in the free comment areas of the Platform, information accessible to the public;
– when the user authorizes a third party’s website to access their data;
– when the Platform uses the services of service providers to provide user assistance, advertising and payment services. These service providers have limited access to user data, as part of the performance of these services, and have a contractual obligation to use them in compliance with the provisions of the regulations applicable to the protection of personal data;
– if required by law, the Platform may transmit data to follow up on claims presented against the Platform and to comply with administrative and legal procedures.

Article 12 – Commercial offers

You may receive commercial offers from the publisher. If you do not wish this, please click on the following link: contact@chateau-chevalblanc.com
Your data may be used by the publisher’s partners for commercial prospecting purposes, if you do not wish this, please click on the following link: contact@chateau-chevalblanc.com
If, when consulting the site, you access personal data, you must refrain from any collection, any unauthorized use and any act that may constitute an attack on the privacy or reputation of individuals. The publisher declines all responsibility in this regard.
The data is stored and used for a period in accordance with the legislation in force.

Article 13 – Cookies

What is a “cookie”?
A “Cookie” or tracer is an electronic file placed on a terminal (computer, tablet, smartphone, etc.) and read, for example, when consulting a website, reading an email, installing or using software or a mobile application, regardless of the type of terminal used (source: https://www.cnil.fr/fr/cookies-traceurs-que-dit-la-loi). The site may automatically collect standard information. All information collected indirectly will only be used to track the volume, type and configuration of traffic using this site, to develop its design and layout and for other administrative and planning purposes and more generally to improve the service we offer you.

Where applicable, “cookies” from the publisher of the site and/or third-party companies may be placed on your terminal, with your consent. In this case, when you first browse this site, an explanatory banner on the use of “cookies” will appear. Before continuing to browse, the customer and/or prospect must accept or refuse the use of said “cookies”. The consent given will be valid for a period of thirteen (13) months. The user has the option to deactivate cookies at any time.

The following cookies are present on this site:

– Google analytics: used to measure the audience of the site;

The lifespan of these cookies is thirteen months.

Article 14 – Photographs and representation of products

The photographs of products, accompanying their description, are not contractual and do not bind the publisher.

Article 15 – Applicable law

These conditions of use of the site are governed by French law and subject to the jurisdiction of the courts of the publisher’s registered office, subject to a specific attribution of jurisdiction arising from a particular law or regulation.

Article 16 – Contact us

For any questions, information on the products presented on the site, or concerning the site itself, you can leave a message at the following address: contact@chateau-chevalblanc.com